August, 2024

General Policy Statement

By purchasing a language course from Planeta Immiland Education, the student accepts the following terms and conditions:

Refund Policy

At Planeta Immiland Education we are committed to providing the highest quality in education but also in customer service, however, we understand that some circumstances may occur during the learning process and you have the right to claim a refund according to the policy and points listed below:

If the institution receives a formal notice of withdrawal from a student prior to the start of classes: If the institution receives a formal notice of withdrawal from a student before the start of classes:

1. Refund request more than 30 days prior to the start of the selected course: the student can have a full refund of the amount paid minus administrative fees of $100 CAD.

2. Between 29 and 20 days before the start of the selected course: 75% of the amount paid minus 100 CAD for administrative expenses.

3. Between 19 and 10 days before the start of the selected course: 50% refund of the amount paid at the time of registration minus 100 CAD for administrative expenses.

4. Between 9 and 5 days before the start of the selected course: 25% of the amount paid at the time of registration minus 100 CAD for administrative expenses.

If the institution receives notice of formal withdrawal from a student after the start of classes :

5. Until 10% of the class hours have been completed, the institution reserves the right to retain up to 30% of the unused amount paid.

6. After completing more than 10%, but before completing 30% of the instructional hours, the institution may retain up to 50% of the unused amount paid.

7. After having completed 30% of the class hours, the institution may retain up to 100% of the unused amount paid.

8. If the student does not attend 25% of the stipulated class hours according to his/her registration and receives a formal request for a refund from the student, the institution reserves the right to retain up to 50% of the payment for the course the student is enrolled in.

Students ON GOING:

● The student must send a letter of withdrawal to Planeta Immiland Education stating the reasons for withdrawing from the course or requesting a refund, along with supporting documentation, such refund will be evaluated based on the above clauses.

● If a student is unable to start a course for an important reason, he/she must
justify it to Planeta Immiland Education. The institution will then reserve the right to issue a credit in the student's name, allowing him/her to postpone enrollment to a more convenient date.

● If the student starts the program and subsequently withdraws, he/she will forfeit all remaining components of the course, and no refund will be valid.

● In cases where a student has enrolled in several modules, a credit corresponding to the value of the remaining modules will be held in his/her name. This credit may be applied to future enrollments.

The Institution reserves the right to verify if the reimbursement proceeds in accordance with the policies and will have up to 30 business days to process the reimbursement. 

Student Responsibilities:

Planeta Immiland Education reserves the right to modify these terms and conditions at any time. conditions at any time. It is the customer's responsibility to review the terms and conditions on a regular basis.

● For a proper complaint, the student should submit an official communication expressing his/her concern to a faculty representative. We encourage students to do so as soon as possible to find a solution to the problem.

● If for some reason the student is unable to communicate directly with the representative, he/she can always contact the coordinator or director to escalate the case.

Legal Notice: Enrollment, Course Start and ON-HOLD Status

● Course Start: The student must start a course within four (4) months from the date of purchase.

● Customer Responsibility: It is the customer's responsibility to contact Planeta Immiland Education to schedule a course start date within this 4-month period.

● ON-HOLD Requests: If you are unable to start the course within the specified period, you must inform Planeta Immiland Education in writing to postpone your start of classes. Requests to be placed on the list of students under ON-HOLD status must be received within the initial 4-month period.

● ON-HOLD Status and Follow-up: Once your enrollment is placed on ON-HOLD status, Planeta Immiland Education will send reminders and notify you of different alternatives for starting the course during the next four (4) months. If no response is received from you within this additional 4 month period, the enrollment will expire. The customer will forfeit the right to attend the course, and no refunds or credits will be issued.

● Expiration of Enrollment: If no contact is made with Planet Immiland Education within four (4) months from the date of purchase, or if no response is received within four (4) months of being placed on hold, the enrollment will expire. The customer will forfeit the right to attend the course, and no refunds or credits will be issued.

Responsibilities of the academic board:

The person receiving the complaint has 2 working days to give the student a response to their concern. In case it is something they cannot decide on their own they must immediately present the complaint to the academic board to take action and provide a solution to the student.

● Before providing any solution the academic board delegate must investigate the issue including but not limited to arranging a meeting with the student to address the issue, review of documentation, among others.

● Once a decision is made, the academic response will communicate the decision to the student in a formal communication via our official email: planeta-immiland-canada.com

 Learning policy:

Attached you can find it

Change in the start of classes:

 
● The student can always request a change of admission and suspend their enrollment prior to the start of admission and the request must be submitted by official communication to. [email protected]

● No change of admission will be valid if the student requests to change or suspend their classes after the start date.

● If the student must pause their learning during the first week of classes, they must submit a detailed justification with supporting documents to the administration, all justifications will be evaluated by the academic board to determine if their suspension/drop. the request is approved.

● In some cases, the request may be approved with a penalty of $150 administrative fee if the student insists on maintaining or canceling their enrollment. Schedule Change:

 ● The student may request a change of schedule during the first week of classes and report the change to the official email address: info@planeta-immiland-education. com

● The change of schedule must be under evaluation and approval according to availability of schedules and locations.

● No change of schedule will be valid after the first week of classes.

● If the student is unable to take the evaluations on the stipulated date and time without work or health justification, he/she has the right to postpone the evaluations by paying a fee of 100 CAD which covers the administrative and operational costs involved in the time spent to reschedule the evaluations. General:

● Planet Immiland reserves the right to assign the student the best schedule according to the options selected by the student in the enrollment process as schedule A or B.

● We will make our best effort to enroll the student preferably under schedule A, however we will retain the right to place the student in schedule B if the first option is not available for this intake. Dispute Resolution Policies: In the event that a dispute cannot be resolved between the two parties, our institution follows Languages Canada guidelines for dispute resolution and will be the final arbiter of any given situation.

Planet Immiland Education