Terms and Conditions

May 2026

COMPREHENSIVE REFUND POLICY AND LEGAL TERMS

PLANETA IMMILAND EDUCATION

1. EXCLUSION CLAUSE FOR EXTERNAL REASONS

The institution does not issue refunds for reasons beyond its operational control. It is hereby confirmed that NO no refunds will be issued for:

Migration-related factors, work-related or personal circumstances, technical incompatibility, subjective dissatisfaction

2. REFUND POLICY (PRE-START REQUESTS)

If the institution receives a formal withdrawal notice prior the start of classes, the following fixed deductions for administrative fees and seat reservation will apply:

Time before the start	Reimbursement Percentage	Administrative Deduction
More than 30 days	100%	$75 USD
Between 29 and 20 days	75%	$75 USD
Between 19 and 10 days	50%	$75 USD
Between 9 and 5 days	25%	$75 USD
Less than 5 days or same day	0%	$100 USD deposit (minimum)

3. POLICY FOR ACTIVE STUDENTS (POST-START / ON-GOING)

Once the program has begun, the institution incurs fixed costs. Refunds are calculated based on the progress of the course:

Up to 10% of the total amount: 30% of the total amount paid is retained.
Between 11% and 30% complete: 50% of the total amount paid is retained.
Over 30% complete: 0% REFUND. The contract is considered fully executed.
Rescheduling of Exams: Ifa student is unable to take the exams on the scheduled date and time without a valid work- or health-related reason, they have the right to reschedule the exams by paying a fee of $90 USD, which covers the administrative and operational costs associated with the time spent rescheduling the exams.
If a student has enrolled in multiple modules, a credit equal to the value of the remaining modules will be held in their name. This credit may be applied to future enrollments within a maximum of 6 months.

Note on Absences: If a student misses 25% of classes without notice, the institution will automatically withhold 50% of the payment as a cancellation fee in the event of a subsequent claim.

Progress is calculated based on the number of classes completed, not on individual attendance.

CLAUSE 4: POLICIES FOR ACTIVE STUDENTS AND WITHDRAWAL AFTER THE START OF THE PROGRAM (ON-GOING)

This section governs students who have started the academic program and request a voluntary withdrawal or refund after attending one or more sessions.

4.1. Retention Scale Based on Academic Progress

Once the course has begun, the institution incurs fixed costs for faculty, administration, materials, and the platform. Therefore, refunds will be calculated strictly based on the hours not used, subject to the following penalties:

Up to 10% of the course completed: The institution reserves the right to retain 30% of the total amount paid (not just the portion used) to cover operating expenses and reserve the spot.
Between 11% and 30% of the course completed: The institution will retain 50% of the total amount paid.
Once more than 30% of the course has been completed: 0% REFUND. The student loses the right to any refund, as the spot cannot be reassigned to another student at that stage of the program.

Table for tracking course progress

Preview	Level	Class hours	Up to 10%	Up to 30%	plus 30%
English	Everyone	80	8	24	25
English	Prep courses	48	5	14	15
French	Newcomer	96	10	29	30
	Elementary	108	11	32	33
	Pre-Intermediate	144	14	43	45
	Intermediate	144	14	43	45
	Mobility	156	16	47	48
	Prep courses	48	5	14	15
	Route CLB 7	120	12	36	37

NOTE: Numbers are expressed in class hours. Class hours refer to the progress of the course, not to actual attendance.

4.2. Withdrawal for Personal, Work-Related, or Health Reasons

Voluntary Withdrawal: Withdrawal due to changes in work schedule, travel, moving, lack of time, or the student’s personal circumstances is considered a “Voluntary Withdrawal.” These reasons are not the responsibility of the institution and do not waive the deductions mentioned in Clause 4.1.
Justification Due to Force Majeure: If the withdrawal is due to a serious health issue or force majeure, the student must submit official documentation (medical or legal), translated if applicable. In these cases, the Academic Board will evaluate only the issuance of an Educational Credit (Voucher) for future use, but under no circumstances will a cash refund be issued. This credit will be valid for 4 months.

4.3. Methodological Dissatisfaction Clause

Planeta Immiland Education guarantees that its programs meet established academic quality standards. "Dissatisfaction" with a teacher's teaching style, the difficulty of the course, or the methodology does not constitute a breach of contract on the part of the school.
Refunds will not be issued for reasons of "personal preference" or "educational subjectivity." Students are responsible for attending the pre-enrollment consultations and reviewing the course description before purchasing.
If a student is dissatisfied, they may present their case, and the administration will have 48 business hours to provide a timely resolution or response. Such a resolution may include a change of course, a change of schedule, or a change of instructor, but will not include a cash refund.

4.4. Policy on Absenteeism and Withdrawal

25% Attendance Threshold: If a student misses 25% of the scheduled classes, they forfeit the right to any subsequent claims. If a refund is requested under these circumstances, the institution will automatically withhold 50% of the payment as a penalty for abandoning the course.
No Response (Withdrawal): If the administrative staff or the tutor contacts the student up to three (3) times without receiving a response, it will be recorded as a "Final Withdrawal." The student will lose 100% of their investment with no possibility of rescheduling or credit.

4.5. Installment Plan Withdrawal

If a student is on a payment plan and decides to withdraw after classes have begun, the tuition already processed is non-refundable. The student must notify the school of their withdrawal before the next payment is due; otherwise, the next processed payment will also not be refunded.

4.6. Loss of Additional Components

When a student requests to withdraw from a program that has already begun, they automatically forfeit the right to any additional course components (such as supplementary materials, recordings, group tutorials, or access to other platforms), without this resulting in a reduction in the withdrawal fee charged by the institution.

5. EXPIRATION AND CREDIT POLICIES (ON HOLD)

Course Enrollment: The course must begin within a maximum of 4 months of purchase.
On-Hold Status: If a pause is requested, the credit is valid for a maximum of 9 months (or 6 months for installments/promotions).
Automatic Expiration: If, after 4 months on hold, the customer does not respond to 3 attempts to contact them, the registration expires without the right to a refund or credit.
Extension: Only one extension of 2 additional months is allowed, subject to a fee of $200 USD.

6. INSTALLMENT PAYMENT PLANS AND PROMOTIONS:

Installments: The first installment is non-refundable. Withdrawal after this point does not result in a refund of fees already processed; therefore, if you wish to withdraw, you must ensure that you notify us of your withdrawal before the next installment is due in order to suspend your payment plan.
Promotions (Black Friday, Early Bird, seasonal, and others not listed above): The following are considered Final Sales. They are non-refundable once payment has been confirmed and classes have begun.
Discount Errors: It is the student’s responsibility to apply the coupon. No refund will be issued for the difference if the student forgets to apply the coupon or fails to verify that it has been applied before processing the payment. If the coupon has not been applied and the student proceeds with the transaction by making the payment, Planeta Immiland Education will not refund the amount of the unapplied discount in cash, via bank transfer, or through any other payment method.

7. Personalized Classes (Route)

Expiration: The contracted hours expire after 90 days.
Cancellation: Requires 24 hours' notice with proof; otherwise, the session will be deducted from the package.
Refund: No refunds will be issued for unused hours.

8. STUDENT RESPONSIBILITIES UPON ENROLLMENT.

Planeta Immiland Education provides all users with comprehensive, up-to-date, and transparent information about each of its academic programs through its official website, including descriptions, requirements, estimated start dates, program formats, and prices listed in U.S. dollars (USD).

When registering online without having first consulted with a member of the Planeta Immiland Education team, the student assumes full responsibility for the course selected, including the level, language, format, and start date.

If you need assistance, please refer to the following links:

Live chat with consultant
Live call with an advisor via Google Meet
The institution shall not be held liable for errors in selection, failure to read, or misinterpretation of the published information.

9. After registration, the administrative staff reserves the right to contact the student in order to:

Please confirm that the course you purchased matches your current level.
Check whether the student has any prior education or certifications.
If applicable, coordinate the administration of a placement test with the academic coordination office before the start of the course.
Any changes made after purchase due to an incorrect selection of course or level may be subject to the institution’s change or rescheduling policies, and do not entitle the student to a refund.
To file a formal complaint, students must submit an official statement outlining their concerns to a faculty representative. We encourage students to do so as soon as possible so that a solution to the problem can be found.
If for any reason the student is unable to contact the representative directly, they can always contact the coordinator or the director to escalate the matter.
Punctuality is a fundamental commitment for the proper development of the academic process. In this sense:
Three (3) tardies will be considered as one (1) absence for academic and attendance control purposes.
In the event that the student withdraws from class before its completion, and during that period academic or evaluable activities are developed, the corresponding non-attendance will be recorded and the activity will be ungraded.

10. ACADEMIC RESOLUTION CLAUSE

In the event of any complaint regarding quality or dissatisfaction, the institution reserves the right to offer alternative solutions (change of instructor, change of schedule, extra tutoring, or academic credit). Under no circumstances will dissatisfaction with teaching methods oblige the institution to issue a cash refund.

Resolution protocol:

The person who receives the complaint has two business days to respond to the student regarding their concern. If it is something they cannot resolve on their own, they must immediately forward the complaint to the academic board so that it can take action and provide a resolution for the student.
Before proposing any solution, the academic board representative must investigate the matter, including, but not limited to, scheduling a meeting with the student to address the issue and reviewing documentation, among other steps.
Once the decision has been made, the academic office will notify the student of the decision in a formal email sent from our official email address: [email protected]

11. MINIMUM QUORUM CLAUSE AND GROUP RESTRUCTURING

Planeta Immiland Education reserves the right to close, merge, or reschedule a previously opened class group in the following scenarios:

Low Attendance/Enrollment: If the group fails to reach or loses the minimum quorum of four (4) students.
Subsequent Changes: When, due to requests for schedule changes, cancellations, or On-Hold status requestedby students after the start date, the group is left with fewer than four (4) active members.
Solution Protocol:

In the event of a cancellation due to lack of a quorum, the institution commits to providing timely solutions that do not affect the student’s academic progress.
These options will include, depending on availability: transfer to another active group at different times, credits toward other levels or formats, or placement in an upcoming intake.
No Refund Policy: The student agrees that closing a class due to lack of a minimum enrollment is a necessary operational measure. Therefore, if the student rejects all relocation options offered by the institution, no refund will be issued, and the amount paid will remain as an educational credit in the student’s favor under standard terms and conditions.

12. POLICY FOR OFFICIAL OR ON-DEMAND INTAKE GROUPS.

They are defined as "On Demand" are those whose opening is contingent upon reaching a minimum number of students. In these cases, the following conditions apply:
Minimum Enrollment: Planeta Immiland Education reserves the right to postpone the start of the group until a minimum of four (4) students enrolled.
Proactive Learning Management: In order to avoid disrupting academic progress, the institution will proactively offer options for immediate placement in other active groups, alternate schedules, or different formats, depending on current availability, even before the maximum waiting period expires.
Maximum Waiting Time: A maximum waiting period of six (6) weeks, starting from the date of registration or the tentative start date initially communicated.
Final Resolution Protocol: If, after 6 weeks, the original class has not been able to start and the student has rejected the previously offered alternative schedules or classes provided by the institution, the following procedure will be followed.
No refunds will be issued.
The total registration fee will automatically be converted into a credit the student.

This credit may be applied toward future courses, levels, or any other academic services offered by the institution, subject to the institution’s standard validity policies (9 months).

Planeta Immiland Education

Terms and Conditions may be subject to change without notice.