Reimbursement Process
At our school, we are committed to ensuring a transparent and efficient refund process. Before making your refund request, it is important that you read and accept the conditions described below.
Terms and Conditions
We remind you that the terms and conditions related to refunds are available at the following link: Terms and Conditions. It is essential that you review them before proceeding with your request.
Important information about the reimbursement process:
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Response timeThe refund request will be reviewed by our accounting department and may take up to 72 business hours to generate a response.
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Timely NotificationOnce the refund is processed, you will be notified by email in a timely manner.
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Crediting time: After processing the refund, it may take 5 to 10 business days for the money to be credited to your bank account, depending on your bank's processing times.
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Bank accountThe amount to be reimbursed will be made to the same bank account used for the initial payment.
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If your bank account has been closed and you need the reimbursement to be made to another account, you will need to provide the necessary documentation to prove it.
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In the event that you do not provide this documentation and the refund is sent, we cannot assume responsibility once the funds have left our account.
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Please fill out the following form to formalize the reimbursement request.
We recommend that you make sure to fill in the e-mail address so that there is no delay in your request.
