Planeta Immiland Inc.'s terms and conditions

I accept that the schedules are subject to availability. If the desired schedule does not reach the minimum number of students enrolled, I will be available to start under the schedule selected in 'Preferred schedule 2'.

I agree that the courses presented are on-demand which implies that I will receive my access to classes upon completion of the 6 students in the schedule.

1- Registration:
Registration for English classes can be done directly by the student online or with the help of Planeta Immiland education's team of agents.

2- Course costs:
The costs reflected on the website are subject to change without prior notice.

3. Completion of payment:
In order to confirm admission and secure a place within the language classes it is required that the student makes full payment for the level(s) to be taken directly on our Platform. The required means of payment will be credit card or debit card that allows online purchases.
Depending on the particular situation of each student, Planeta Immiland will determine if it can accept a different means of payment than the one indicated in the previous paragraph.

4. Cancellation policy:
- More than 30 days before the start date of classes: 100% refund
- Between 29 days to 20 days before the start of classes: 75% refund
- Between 19 days to 10 days before the start of classes: 50% refund
Between 9 days to 5 days days before the start of classes: 25% refund

If for reasons of force majeure the student cannot start the course for which he/she has paid, the student must justify this fact and the academy will reserve the right to recognize a credit on behalf of the student so that he/she can postpone the start of classes.
If once the student has started the program, he/she will lose the rest of the level he/she has to drop. If the student paid for more than one level, then a credit will be granted for the rest of the months that have not been studied.

5. Results:
Planeta Immiland does not commit to any degree to guarantee results in any student. Each student is responsible for his/her own learning process. Planeta Immiland commits to provide all the resources and means necessary to achieve the desired objective but it is up to the student to achieve the desired level.

6. Class start dates:
Planeta Immiland reserves the right to change class start dates depending on the level of students registered for each class start. Planeta Immiland will inform students in advance.

7. Student's level:
As a result of the placement test, Planeta Immiland will place the student in the level considered appropriate for the student. If the student determines that the level is too low or too high for his/her own level, then the student has a period of 5 working days to communicate to his/her teacher that he/she wishes to be moved to a different level. If the 5 business days pass the student will lose the right to request a level change and must complete the level in which he/she was placed.

8. Course Completion Certificate:
The student understands that the course completion certificate will not at any time supplant an official language test result such as IELTS / CELPIP / CAEL / TOEFL etc.

The student understands that the Planeta Immiland course is not a pathway for admission to any college or university in Canada or any other English or French speaking country.

9. Support material:
The support material for the classes has been developed by the Planeta Immiland team and its reproduction and distribution for commercial purposes is strictly prohibited.

10. Missed classes:
If the student misses classes from their program. The student will have access to the recording of the missed class but will not be able to request the teacher to cover points covered in the missed class as it will delay the other students in the class.

11. Nationality of teachers:
The student understands and agrees that the nationality of the teachers may be from countries of any nationality. Therefore, the teachers will not necessarily be native English or French speakers, but they will be teachers with certified experience in teaching the language.

ATTENTION: In the event that a dispute cannot be resolved between the two parties, our
institution follows Languages Canada guidelines for dispute resolution and will be the
final arbiter of any given situation.